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General Terms & Conditions

Each Learner or Customer of Comply Guru’s eLearning or Blended Learning courses agrees to be bound by all of the terms & conditions as outlined on this page, including our licensing agreement. The general terms & conditions are subject to change but are stated below & the full licensing agreement can be read here

IMPORTANT NOTICE: BY ACCESSING, VIEWING, OR USING ANY COURSE YOU EXPRESSLY ACKNOWLEDGE THAT YOU HAVE READ, FULLY UNDERSTAND AND AGREE TO BE BOUND BY ALL OF THE GENERAL TERMS AND CONDITIONS & LICENSING AGREEMENT.

The training content, material and courses provided to each Learner are owned by Comply Guru, its licensors or other providers of such material, and are protected by Ireland and international copyright, trademark, patent, trade secret and other intellectual property or proprietary rights laws.

No right, title or interest in or to the training content, material or courses or any portion thereof, is transferred to any Customer or Learner, and all rights not expressly granted herein, are reserved by Comply Guru.

The Comply Guru name, its logo, and all related names, logos, product and service names, designs and slogans, are trademarks of Comply Guru or its affiliates or licensors. Any Customer or Learner may not use such marks without the prior written permission of Comply Guru. All other names, logos, product and service names, designs and slogans on this Website or Learning Management System are the trademarks of their respective owners.

Any copying, printing (including screen prints), publishing, saving (whether in hard copy or electronic form), distributing, giving, selling, modifying, transmitting, or creating derivative works without the express written consent of COMPLY GURU is strictly prohibited.

Comply Guru, at its sole discretion, provides a number of free courses on our platform. We reserve the right to restrict, refuse or remove access to any and all of these courses at any time, without notice and for any reason.

These courses are provided for use by individuals and registration is free. An individual is limited to one registration per course. Any duplicate enrollments in breach of this policy will be removed and the individual account may be suspended from access to our platform entirely.

Individual course access is provided for 30-days only and cannot be extended for any reason. If a course is not completed within the 30-day window, access will not be extended.

In booking on a Comply Guru Blended Learning Course, you confirm that you are accepting Comply Guru’s offer to attend one of our events and in doing so confirm you fully accept 100% of Comply Guru’s General Terms & Conditions & . As a result, your place is treated as confirmed on our training event.

An automated welcome email will be sent out with important details regarding the course.

Each Learner is only provided access to the eLearning modules once full payment has been received. In the case of blended courses, eLearning access is granted generally up to 45-days in advance of the live workshop portion of the training, provided the above condition has been met regarding full payment.

All eLearning modules must be successfully completed by the required deadline in advance of the live workshop to be eligible to attend. Failure to complete the eLearning modules (for any reason) will result in a forfeit of the training place with no transfer or refund possible (unless sufficient notice has been provided).

In booking a Comply Guru eLearning course, you confirm that you have fully read, understood & accept all of Comply Guru’s Terms & Conditions.

Each Learner is only provided access to the eLearning modules once full payment has been received & course access is available for the stated period only (in compliance with course accreditation rules, i.e. 30-days or 90-days).

All fees are payable in full at the time of booking.

If availing of a discount, that discount is offered on the basis of full payment being made at the time of booking and on the basis of full acceptance our terms and conditions (incl. licensing agreement).

In all cases, full payment is required in advance. Where Comply Guru has agreed to accept payment by invoice (advance written approval required), the maximum payment terms acceptable are net 30 days maximum & payment is required prior to course access being granted. It is the responsibility of the person (s) making the booking to ensure this is communicated and reflected in either the Purchase Order (PO) or payment terms applied to the booking.

It is Comply Guru policy to issue a proposal or quotation for onsite, in-house and/or tailored course requests. Where a proposal for an onsite, in-house or tailored course has been accepted in writing by a client, a contract must be signed by an authorized signatory (s) and returned to Comply Guru with any Purchase Order (PO) that may be required.

Any eLearning licenses that are activated are non-refundable and non-transferrable. Any inactive (unused) licenses can be refunded within 7-days or transferred to a substitute within 30-days of the purchase date only. Transfer requests after 30-days are subject to additional fees.

For cancellation on any public training event, the following applies:

– Individual Learners canceling with 30 days or more notice will receive a full refund provided they have not used any of eLearning license (s) provided*.

– Cancellations within 30 days will forfeit the full training fee unless alternative arrangements are agreed by both the Learner and Comply Guru (case by case basis)

– Individual learner’s that fail to complete the eLearning modules by the required deadline or fail show for a course are not eligible for refunds, transfers or substitutions.

Postponement or Cancellation by Comply Guru

The public training schedule is subject to change without notice. In the event of postponement or cancellation by Comply Guru, we will contact you to either offer you a place on an alternative course date (s) or a refund*

All refunds will be issued by Wire Transfer or returned to the same card used for payment (for credit cards) within 10 working days.

*Important Notice on Refunds: If a license has been activated for any of the eLearning courses that form part of the training, only a partial refund may be available. If no license has been activated, then a full refund will be available where applicable (in line with our terms and conditions).

For cancellation (or postponement) on any onsite (private) training event, the following applies:

Once dates for the training have been agreed between Comply Guru and a client, the dates become firm and are not changeable unless by mutual consent. Requests to change the delivery dates for an onsite (private) training event within the 30 day period (from the agreed Live Workshop Start Date) will be reviewed on a case by case basis, having given due consideration to Instructor schedules, the notice period given etc. Where Comply Guru incurs costs or losses as a result of a change in delivery dates requested by a client or in the event of cancellation within the 30 day period, there will be cancellation and/or change fees due to Comply Guru.

Cancellations or date change requests in advance of 30 days incur no penalty. Cancellations or date change requests within 21-30 days would incur a 50% penalty, and cancellations or date change requests within 21 days would incur a 100% penalty of fees due, unless otherwise agreed between the parties in writing.

The preferred method of payment for public training is debit/credit card.

We using 128-bit encrypted connection to protect any payments made on our website with SSL.

For onsite or private training, if payment is by PO (ACH/Wire Transfer) may be subject to bank charges. When using the wire transfer payment method, please ensure the fee submitted is net of charges. The maximum payment terms Comply Guru accept are net 30 days from invoice date.

Comply Guru do not accept any checks for payment for services.

Where the Learner attends a CQI & IRCA (or Exemplar Global) certified training course and the learner is found to not meet the stated prior learning criteria, we reserve the right to refuse entry to the program and/or we may not be unable to issue a training certificate (for certain programs, a Certificate of Attendance is available).

A substitute Learner may be assigned for an eLearning course provided that the license has not been activated & that this occurs within 30-days of the purchase date.

A substitute Learner may attend a blended learning course in place of an original Learner provided the original Learner has not already used (activated) the eLearning license; they meet the prior learning requirements; and there is sufficient time available for the substitute Learner to complete the eLearning modules by the required date (in advance of the scheduled live workshop start date).

Where an additional eLearning license is required for the Substitute, an additional fee of 50% of the course fee will apply.

Comply Guru reserves the right not to allow a substitute Learner on a class where prior knowledge is required and where the substitute Learner has not satisfactorily met the prior knowledge requirements in full.

Comply Guru will confirm a public training course with a minimum notice of 21 days in advance of the live workshop start date for that course.

Comply Guru accept no liability for any fees/costs associated with postponing, cancelling or making changes to our schedule. Learners are recommended to only consider purchasing any flights, hotels or other arrangements once the course status has been confirmed. Comply Guru will confirm a course status as soon as we are in a position to do so however in providing open/public training, the status of courses may change subject circumstances such as insufficient registrations or cancellations received or extraordinary reasons. We will make every effort to promptly advise all affected by the change (those booked on the course) as soon as any changes may be made.

For lead auditor training courses, a person is entitled to re-take the final 2hr examination only once and this must be within 6 months from the original course finish date. Any person who is unsuccessful in the initial written examination can request examination feedback and support from Comply Guru.

There is no fee associated with repeating the examination where the Learner completes this at a scheduled Comply Guru training event. In all cases, advance arrangements need to be in place before any examination re-take is confirmed & accepted by Comply Guru.

Additional fees will apply where examination re-takes incur additional admin & costs for Comply Guru. This will be discussed on a case-by-case basis with each Learner and/or Customer.